Report a defect or damage

If your delivered items arrive damaged, please use the damage report form below. Do not return the goods before contacting us. Please report the damage within 14 days of receiving your delivery.

Customer data

First name Last Name*

Email address* Confirm email address*

Telephone number

Address* Address 2

Postcode City*

province Country*

Different delivery address

Pursue

first name Last Name

Address Address 2

Postcode City

province country

Damaged product* Product number brand Description of the damage* Purchase date*

Photo of the damaged product

Upload a file or drag and drop.

jpg, jpeg, png, gif, pdf, doc, docx, heic, webp, avif, bmp, tiff, ppt, pptx up to 10MB

Additional documents (e.g., confirmation from the post office about the damage and/or a scan or photo of the receipt)

Upload a file or drag and drop.

jpg, jpeg, png, gif, pdf, doc, docx, heic, webp, avif, bmp, tiff, ppt, pptx up to 10MB

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