In Casagrande international customers benefit from a purchase value of CHF 300.– from a direct VAT exemption. This means that the VAT of 8.1 % is automatically deducted from the total amount. For the smooth process, we ask you to ask for a tax free form when buying. You need this form to export the goods at customs and are stamped there.
For group travelers with a tour guide who has a valid employment certificate, we offer Easytax.
Casagrande sends purchases worldwide. Customers can pursue their shipment at any time through Swiss Post and, if necessary, request a tracking number . be reported within 14 days . Please contact us before a return to clarify the procedure. Our goal is to ensure safe and fast shipping so that your souvenirs arrive in an unscathed manner.
Casagrande offers exclusive personalization services for various products. Give your Victorinox pocket knife a personal touch - with a free engraving. Please note that this option is unfortunately not possible with certain models such as special editions, silver tech and wood and aluminum variants. Swiza also be provided with individual pressure. In addition, it is possible to individually adjust products from the Tumi assortment. This service makes each product a unique gift or a personal memorial from Lucerne.
In our branches, experienced watchmakers take care of their watch. We offer professional services such as battery changes, bracelets, cleaning and smaller repairs directly on site. More complex repairs are forwarded to certified service centers. So your watch remains in the best condition. All details on the repair conditions can be found here: General terms and conditions repair service
For service requests, please contact our watchmaker in advance by email ( Watchmaker@ casagrande .ch ) or phone ( 079 30 9 91 )
Casagrande runs traditional cuckoo watches of the renowned brands Engstler , Hönes , Schneider and Trenkle . For these watches, we offer detailed operating instructions as well as a repair and maintenance service. If your cuckoo watch does not work properly, you will find helpful instructions and a service video here. So her Black Forest classic remains a durable souvenir.
