At Casagrande , international customers benefit from direct VAT exemption on purchases of CHF 300 or more. This means the 8.1% VAT is automatically deducted from the total amount. To ensure a smooth process, please ask for a tax-free form when making your purchase. You will need this form for exporting the goods to customs, where it will be stamped.
For group travelers with a tour guide who has a valid work certificate, we offer EasyTax.
Casagrande ships purchases worldwide. Customers can track their shipment at any time via Swiss Post and request tracking number be reported . Please contact us before returning any item to discuss the procedure. Our goal is to ensure safe and fast shipping so that your souvenirs arrive undamaged.
Casagrande offers exclusive personalization services for various products. Give your Victorinox Swiss Army Knives a personal touch with free engraving. Please note that this option is unfortunately not available for certain models, such as Special Editions, Silver Tech, and wood and aluminum versions. Swiza Army Knives can also be personalized with a custom print. Furthermore, it is possible to customize products from the Tumi range. This service transforms each product into a unique gift or a personal memento from Lucerne.
In our stores, experienced watchmakers will take care of your watch. We offer professional services such as battery replacement, strap shortening, cleaning, and minor repairs on-site. More complex repairs are forwarded to certified service centers. This ensures your watch remains in top condition. You can find all the details regarding our repair terms and conditions here: General Terms and Conditions for Repair Services
casagrande please contact our watchmaker in advance by email ( watchmaker@casagrande.ch ) or telephone ( 079 309 07 91 ) .
Casagrande carries traditional cuckoo clocks from renowned brands such as Engstler , Hönes , Schneider , and Trenkle . We offer detailed operating instructions as well as a repair and maintenance service for these clocks. If your cuckoo clock ever malfunctions, you can find helpful instructions and a service video here. This way, your Black Forest classic will remain a cherished keepsake for years to come.
